1. How to enable Javascript or VBscript?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.
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Step 2, Select the Security tab on the top of the menu list.

Step 3, Select "Internet" as the web content zone and click the "Custom Level" button.

Step 4, At the Security Setting window, scroll down the list to Scripting > Active Scripting then select the "Enable" check box and click the "Ok" button for the Security Setting window and for the Security Tab window
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2. How to configure Trusted Sites and enable ActiveX Controls?

Step 1, In the browser menu bar, select the Tools menu and click on the Internet Options. The Internet Options dialog will be displayed.
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Step 2, Select the Security tab.
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Step 3, Select the Trusted sites zone.

Step 4, Click on the Sites button. The Trusted sites dialog box will be shown.
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Step 5, Enter https://crew.ica.gov.sg in the textbox as shown and click on the Add button.
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Step 6, Enter https://www.psi.gov.sg in the textbox as shown and click on the Add button.
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Step 7, Enter https://www.singpass-services.gov.sg in the textbox as shown and click on the Add button.

Step 8, Click on the Close button.
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Step 9, Click on the Yes button when a warning dialog is prompted as shown.
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Step 10, Ensure that the security level is set to Default level.

Step 11, Click on the Custom level button. The Security Setting - Trusted Sites Zone dialog box will be shown.
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Step 12, Click on the Apply button.
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Step 13, Click on the OK button.
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Enabling Compatibility View for Internet Explorer (IE) 8.x
Step 1, In the Internet Explorer 8.x browser menu bar, select the Tools menu and click on the Compatibility View Settings. The Compatibility View Settings dialog will be displayed.

Step 2, Enter ica.gov.sg in the textbox as shown and click on the Add button.
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Step 3, Click on the Close button.
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3. How to set "Every Visit to Page"?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the General Tab, under the Temporary Internet Files click the "Setting" button
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Step 3, In the Settings window, Check the "Every visit to the page" and click the "Ok" button in the Setting window and in the Internet Options window.
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4. How to check/install Java Virtual Machine(JVM)?

To check if JVM has been installed:

  • Click on the Start Button
  • Go to Control Panel
  • Look for Java Plug-in
Java Plug-in
To install JVM:

  • Visit the SingPass web site at https://www.singpass.gov.sg/
  • Click on the hyperlink [SYSTEM REQUIREMENTS]
  • Click on the hyperlink [FOR PC USERS]
  • Select the appropriate Java Virtual Machine (JVM) based on the version of Windows Operating System of your PC
  • Follow the Installation Instructions accordingly
5. How to check/install Acrobat Reader?

To check if Acrobat Reader has been installed:
  • Click on the Start Button
  • Go to Control Panel
  • Add and Remove Programs
  • Look for "Adobe Reader" under currently installed programs


6. How to prevent "unable to process transaction"?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the Privacy Tab, under Settings click the "Sites" button.

Privacy Tab Site
Step 3, Enter the following list as your allowed sites in the textfield as shown:

  • http://www.psi.gov.sg
  • http://www.singpass.gov.sg
Step 4, Click the "Allow" and "OK" buttons in the Per Site Privacy Actions window.

Site Privacy
7. How to set "Page Layout"?

Step 1, Click on the File > Options at the top menu to enter the Page Setup page.

Step 2, Set Paper size to A4

Step 3, Set Orientation to Landscape
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8. How to setup browser and system requirements to access SingPass?

Please refer to the following website for more information.
Error A: Error on Page

Diagnosis: ActiveX not enabled
Solution : To refer to Step 2
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How to setup browser and system requirements to access SingPass?

Please refer to the following website for more information.
Error B:

(a) "Processing in progress. Please wait..." for more than five minutes but nothing happens.
(b) "Your session with SingPass has Timed-out" error message.
(c) Login and Cancel button remain dimmed on the SingPass login page.

Diagnosis: JVM not installed or not correctly installed on PC
Solution : To refer to Step 4