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Computerisation of REcords for creW Clearance System (CREW)

With effect from 01 September 2006, Immigration & Checkpoints Authority has introduced the web-based Computerisation of REcord for creW Clearance System (CREW). This system aims to:
  • Provide a one-stop service for all local shipping agents of vessels to submit e-manifest (e.g. vessel details, crew/passenger information/list, arrival/departure details) to ICA via the Internet as applications for crew clearance and related matters;

  • Allow ICA to capture and store submitted e-manifest quickly and accurately for online processing;

  • Automate the crew and passenger screening and clearance approval/rejection processes upon receipt of these applications;

  • Provide online enquiry and retrieval of crew and through passengers records;

  • Facilitate shipping activities through speedier clearance.
The facilities which are available under CREW System include:
  • Online application for arrival immigration clearance of vessel;

  • Online application for departure immigration clearance of vessel

  • Online application for crew sign-on;

  • Online application for crew sign-off;

  • Online application for transfer of crew from one vessel to another;

  • Online application for extension of stay of crew;

  • Online amendments of submitted applications;

  • Online inquiry of application status (for Shipping Agents and Trusted Partners);

  • Online application for Shipping Agents/Trusted Partners to access the CREW System.
In order for Shipping Agents to transact with ICA under CREW System,the following are required:
The contact details of the Pre-Clearance ICA Officer's are as follows:
  • Tel: 6377 5939/ 6377 5940

  • Fax: 6272 4950

  • Email: [email protected]

  • Address: COASTAL COMMAND PRE-CLEARANCE SECTION 10 Brani Way Singapore 098631
Shipping Agents should get their own SingPass and provide the company's UEN before requesting access rights from ICA and submit the valid Insurance Bond or Banker's Guarantee to ICA.
Frequently Asked Questions when submitting applications via CREW System
Click on the buttons or links once only.
Do not use the Back or Forward button on your browser as this may end your transaction.

If you encounter any problems with this e-service, please contact us at 6377 5939/6377 5940, or email [email protected].

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